FAQs

Our Watches

  Is Momentum an official agent for a watch brand?

We are not an official dealer for specific watch brands but are offering a wide variety of the major brands you know. Further, we have some interesting pieces made by brands which don’t exist anymore.

  Can I be sure if the watches offered my Momentum are real?

Yes, you can. Every watch is uniquely selected and inspected by our watchmaker. We deliver our watches with a Warranty Certificate which assures the authenticity.

  Where does Momentum source watches?

We source our watches from all over the world. With our strong international network of dealers, collectors and watchmakers we are able to source almost all kinds of watches. Kindly let us know if you are looking for a watch you are not able to find on the market, we will be pleased to help you to get it.

  Can I reserve a timepiece I have seen on the Momentum website?

If you are seriously interested in a watch shown on the Momentum Website then you can send us an email or call us in order to reserve it for 3 days. The watch will still be shown on the website and presented to clients in the store but will remain reserved for you until the date we agreed on.

  Do your watches come with original box and papers?

Depending on the age of the watch sometimes it is almost impossible to deliver a watch with original box and paper. Despite in some cases the watches have the original box and papers available, it increases the value of a Vintage Watch.

  Are Vintage Watches more accurate than Quartz Watches?

The answer to this, generally, is no. The most accurate mechanical chronometer is accurate to a few seconds per day which is generally surpassed by quartz technology. The reason to buy a Vintage Watch is a matter of personal taste but you should also consider the following: rarity, beauty, craftsmanship, quality of construction, and the knowledge that many hours of labour have gone into their making. Vintage watches have character and uniqueness, something rarely found in a new quartz watch.

  Do Vintage Watches gain value?

Like anything else vintage watches are subject to the vagaries of the market and prices can go up or down but the definite trend is up. As some watches got broken, lost or damaged over the years their rarity has increased. Moreover the collecting of vintage watches is definitely a growing pastime as more people appreciate their intrinsic beauty. Depending on the Brand and Model, purchasing a timepiece can even be a very profitable investment.

  What does the water resistance rating really mean?

Water resistance is normally expressed in meters. This rating is only theoretical and refers to the depth that a watch will keep water out if the watch and water are both motionless. These conditions never really exist in real life because the user's arm movement dramatically increases the pressure on the watch, along with the water moving itself. The chart below should help you understand how deep you can really go with your watch. Measurement Units: 1 meter is about 3.3 feet / 1 ATM (atmosphere) or bar is about 10 meters Technically, 1 atm = 14.7 psi = 1.03 kilograms per square centimeter = 1 bar If a watch is labeled only "water-resistant." it can withstand splashes of water but should not be submerged in any water.50 meters: suitable for brief water exposure 100 meters: suitable for standard swimming pools 200 meters: suitable for recreational scuba diving 1,000 meters: (roughly three-fifths of a mile).Vintage Watches should not be put in a sauna or a hot tub since the exposure to heat can easily make the gaskets lose their shape and ability to keep water and dust out. Vintage Watches should not be worn in the bath/shower. The soap suds reduce the surface tension of the rubber gasket in the watch, which allows water to get in. The soap can also damage the seal itself. So we highly recommend you do not bathe with your watch.

  What are the different types of movements for watches available?

Automatic Watches: A rotor on the movement keeps the watch powered by the motion on your wrist. If worn every day, an automatic watch will run perpetually. Automatic watches generally have hundreds of parts inside their small cases. If an automatic watch has stopped, it is best to wind it via the crown 20-25 times to give it a good kick start. If not wound manually, wrist motion is generally not enough to keep it running accurately. Note: Many watches have a screw-down crown that must be released. Quartz Watches: The quartz movement became common in the 70's. They are powered by a battery and need minimal maintenance, possibly only a battery change every year or two. They are highly accurate. We recommend that you have the battery checked every two years by a competent watchmaker. When the battery is changed, have the watchmaker ensure the watch is pressure-tight to withstand dust and moisture.Manual Wind Watches: A manual wind watch must be wound every one or two days by the crown in order to run. Even with that perceived inconvenience, they are still produced in Switzerland and can even be found on watches well over 25000AED. Many collectors find them highly desirable. It is easier to make a thinner and lighter watch without the self-winding mechanism. Some unique movements can reserve up to 8 days of power and will usually have a power-reserve indicator on the dial. Note: Many watches have a screw-down crown that must be released and make sure you don’t over-wind it.

  What are the different crystals on Vintage Watches?

Plastic is the least expensive and commonly found on vintage watches and many modern watches. These crystals can get scratched with the time , however they are cheap to replace and easy to buff scratches out. Sapphire is the most expensive and the most scratch resistant crystal. It can only be scratched by diamonds and other surfaces with a mineral hardness of 10. They are generally over 700 AED to replace and basically impossible to buff any scratches out. Since they are so hard, they are more likely to shatter on heavy impacts than a plastic crystal. A mineral crystal is between plastic and sapphire in cost and scratch resistance. It is virtually impossible to tell the difference between mineral and sapphire without taking a steel knife to the crystal to test it (not recommended!).

  Do I need to take special care of my Vintage Watch?

Yes, vintage watches have not lasted for decades if their owner did not look after them. Vintage watches are not as robust as modern watches. We would not recommend wearing a vintage watch if indulging in physical sport, manual labor or any activity where the watch may be subject to physical abuse. Although some vintage watches are described as "waterproof" or "water resistant" this property is very likely to have diminished with the years so a vintage watch should not be worn whilst swimming or washing the dishes. We would also recommend removing your watch before washing or showering. Soap is an abrasive and unkind to the materials used in the manufacture of vintage watches.Vintage watches mostly contain mechanical movements and we recommend they are regularly serviced every couple of years. Our watchmaker will be happy to assist and the cost will be well worth it.Look after your vintage watch and it will repay you with many years loyal service and appreciating value.

  What is the difference between a Chronograph and a Chronometer?

A chronograph is a watch that has a stopwatch function. Typically, the top pusher will start and stop the chronograph. The bottom pusher will reset it. The chronograph generally can not reset in the running state. Special Flyback models allow the Chronograph to be reset at any time. A chronometer is a watch that has passed a series of tests, and is a superior timekeeper. Many watchmakers will put their movements through this test to illustrate their accuracy. The dial will typically have the word "Chronometer" or "Chronometre" on the dial. To become a chronometer, the watch movement must pass 15 days of severe tests. The accuracy of the movement is checked in 5 different positions at varied temperatures. This simulates conditions under which the watch might be worn. The watch must average between +6 and -4 seconds per day in order to earn the certification.

  Do Vintage Watches have to be expensive?

Definitively some Vintage Watches are really valuable and you can say they are investment but the starting range can sometimes be much lower than you might expect. How many guys would love to own an Omega or a Longines but could never afford a new model. Now you can purchase a vintage model at a fraction of the price of a new one but with ten times the character.


Shopping

  What kind of products do you have at Momentum?

We have a wide variety of watch accessories including watch winders, watch boxes, watch pouches, NATO straps, vintage leather straps, and men’s accessories. We also have a watch gallery; however we do not sell watches online.

  How can I search for a specific product on your website?

Enter what you are looking for in our search icon at the top right of the page, and it will give you all the relevant products matching your query. We also offer you the option of filtering through categories by color and type.

  Does Momentum guarantee authenticity of its products?

At Momentum, we only sell 100% genuine products. All of our products are sourced from authorized distributors and are of impeccable quality.

  How can I place an order at Momentum?

Visit us on www.momentum-dubai.com and select the items you like by clicking on the item, selecting your preferred color and quantity and clicking on ‘Add to cart’. The Shopping Cart will appear from the right side of the screen. Choose ‘Continue shopping’ if you would like to add more items, or ‘Checkout’ if you have finished shopping. Complete your Customer Information and Shipping Address. Choose your preferred Shipping Method. Choose your Payment Method, confirm the order, and then checkout.

  What do I do if the item is out of stock?

Although we try to have a stock level that will keep up with expected demand, certain items that are highly popular can occasionally run out of stock. Please continue to check in to see if we have restocked your desired item or another style like it. If you provide your email address we will notify you when the product is available.

  How can I provide some feedback about a product?

We always welcome all kinds of feedback on all our products. Just reach our customer service team via our Contactpage.

  How do I register?

Click on the “Login” link at the top right of the page. Click on ‘Register’ inside the New Customer section. Complete all fields marked with an *, then click Submit. Congratulations! Your account has been registered and you are ready to start shopping!

  What kind of payment methods do you accept?

We offer all Visa and Mastercards as a method of payment. All you have to do is select your card (after filling in your customer information) and proceed to 'Buy Now’. You will be redirected to entry all required information. When you click ‘Pay Now’ the amount will be sent to Momentum. If you do not click ‘Pay Now’ within 30 minutes your order will be cancelled.

  Can I buy a gift voucher at Momentum?

We sell gift vouchers starting at a value of AED250. The voucher will be presented in a nice envelope and the recipients will be able to use it on every service Momentum offers. Just to give you an idea for a gift for your beloved, a watch which was made in the same year as she or he was born is simply mind blowing.

  Do you have a showroom? Where is your store?

Yes, we have a showroom. Our store is located in Dubai International Financial Centre, in the Gate Building on the Marble Walk. View opening hours and map here.

  Do you have an Arabic website?

No, we do not have an Arabic website (yet!).


Delivery

  Where do you deliver to?

We deliver worldwide through our shipping partner, FedEx. Shipping costs vary on location. Items purchased will be delivered right at your doorstep whether at your home or in the office.

  How long does it take for my order to be delivered?

Most Momentum customers in the UAE receive their orders within 1-2 working days of placing them, and international shipments can take up to 4-5 working days.

  How can I track my order?

If your order has taken longer than the expected time frame to arrive, please contact the customer support team via customercare@momentum-dubai.com or call us at +971 4 388 9200.

  What if the item I received was damaged?

At Momentum we always take extra care in packaging your items, however, in case the item you received was damaged, please inform us immediately via the Contact Form form or call us on +971 4 388 9200 in the UAE, and will schedule a pick-up of the item and immediately issue you a voucher to place a new order.

  Can I place an order outside the GCC?

Yes! We provide shipping all over the world.

  How can I change my delivery address?

Please email us at customercare@momentum-dubai.com to notify us of your correct address. Also note that FedEx will call you prior to delivery and you will have a chance to confirm your shipping address to them or change it at that time.

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