The United Arab Emirates is our country of domicile and the governing law is the local law. As such, any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab Emirates.
Minors or other individuals under the age of 18 may not register as users of the website and may not transact on or use the website.
We accept payments online using Visa & MasterCard credit/debit cards in UAE Dirhams.
The cardholder must retain a copy of transaction records and our policies and rules.
The User is responsible for maintaining the confidentiality of his/her account. https://momentum-dubai.com will not deal with or provide any services or products to any of the OFAC (Office of Foreign Assets Control) or otherwise sanctioned countries, in accordance with the law of UAE.
The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
Delivery & Shipping Policy
- Enjoy FREE shipping within the UAE for orders valued above $25.
- Enjoy FREE shipping to most of the world* for orders valued above $100.
- For orders valued above $150, shipping is FREE to any remaining countries**.
- For orders with a value below the above amounts, our shipping partners calculate shipping costs, which will be displayed on checkout.
- You will receive a payment confirmation by email within 1 day of making a payment.
- Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
- Orders will be shipped within 2 business days of receiving payment. We are closed on weekends.
- Once your order is shipped, you will receive an email confirmation with your tracking number.
- Local orders should arrive the next business day after shipping.
- International orders should arrive within 3 to 4 business days after shipping.
- Please keep your proof of delivery receipt that has been signed/confirmed by the registered customer.
https://momentum-dubai.com will not deal with or provide any services or products to any of the OFAC (Office of Foreign Assets Control) or otherwise sanctioned countries, in accordance with the law of UAE.
*Countries are: Afghanistan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Hong Kong SAR, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam, Yemen, Åland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Solvenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey Ukraine, United Kingdom, Vatican City, Algeria, Ascension Island, Egypt, Ethiopia, Kenya, Libya, Mauritius, Morocco, Nigeria, Seychelles, South Africa, Sudan, Tanzania, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Barbados, Bermuda, Dominican Republic, Sint Maarten, St. Martin, St. Pierre & Miquelon, U.S. Outlying Islands, Brazil, Australia, New Zealand, Norfolk Island, Pitcairn Islands, Tokelau, Wallis & Futuna, Canada, United States (54 of 62 territories), French Southern Territories, South Georgia & South Sandwich Islands
** Countries are: Azerbaijan, Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Armenia, Faroe Islands, Georgia, Greenland, Guadeloupe, Kosovo, Mayotte, Monaco, Réunion, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Equatorial Guinea, Eritrea, Eswatini, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mozambique, Namibia, Niger, Rwanda, São Tomé & Príncipe, Senegal, Sierra Leone, Somalia, South Sudan, St. Helena, Togo, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Belize, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, Argentina, Bolivia, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Papua New Guinea, Samoa, Solomon Islands, Timor-Leste, Tonga, Tuvalu, Vanuatu, Mexico, United States (8 of 62 territories).
Refund, Cancellation & Replacement Policy
Although we are confident that you will be happy with your purchase, we recognize that may not always be the case. In the unfortunate circumstance where you are not happy with your purchase, you have the right to cancel it within 7 days of receiving your products. To initiate a return/exchange, please send us an email informing us of your request within the 7-day period to customercare@momentum-dubai.com.
To process your return/exchange, the products should be back in our possession in their original condition with all contents intact and complete as received. Any missing items (papers, box, etc.) or change of condition may have a large impact on the value of your product. Therefore, if any items are missing or if the product is not in its original condition we may not be able to return your product or we may refund a lower amount.
Returned products must be shipped at your own risk and expense, following the instructions provided by our team, and within 7 days of your request. We do not accept responsibility for items damaged or lost while in your possession or in transit to us.
In the following cases, we will bear the expense of shipping and logistics back to us: you received the wrong product(s), the product is defective or it has been tampered with, product was damaged in transit to you.
Refunds will be made, minus any deductions due to damage, missing items or other issues, onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the card or payment method.
